Dear guests.

OUR POLICIES HAVE CHANGED

Free cancellation up to 36 hours prior to arrival
Flexible payment terms
Free change of date for stays till the end of December 2020
24/7 full support from our team

The above terms apply for bookings made after March 13th, 2020.
Updated cancellation policy also applies for existing bookings.
For more information about your booking, please contact the reservation department.

As we continue through this unprecedented time of COVID-19, our priority continues to be yours and our safety.

With that said, effective, Friday March 13, 2020, National Operational Headquartershas ordered that all persons entering the city of Sofia, Bulgaria to self-quarantine for 14 days upon arriva by 13.05.2020.
Visitors will self-quarantine in their hotel room.
Self-quarantined individuals may only leave their designated location for medical emergencies or to seek medical care.

For more information:
Go to https://www.mh.government.bg/bg/

Should you have any questions during your stay please do not hesitate in reaching out to one of our team members.
Sincerely,
Hotel Management
5 VINTAGE GH Sofia, Bulgaria
March 13, 2020

5 Vintage GH is committed to the safety and wellbeing of our guests. We are monitoring new developments regarding COVID-19 and making the necessary changes to be a safe haven for anyone who needs to travel.

In this rapidly changing environment we want to keep you informed of what we are doing and the temporary changes we are making as we deal with this unprecedented situation.

Our sincerest sympathies go out to all who have been personally impacted by the virus and we know that many more are being impacted with reduced or lost employment.

Cancellation Policy Updates

As we have a variety of reservation types we are working with each individual guest to come up with a solution to manage future reservations, change requests and cancellations.
Please contact us directly if you need assistance with a future booking.

Confident in Our Care

Our first priority is the safety of our guests and employees. We have taken additional measures and increased our cleaning protocol to keep the hotel clean and protect everyone, which follows recommendations from the National Operational Headquartershas

We are making cleaning protocols more rigorous after guests depart, paying extra attention to high touch areas.
All employees wear fresh gloves and wash hands between rooms.
All public area surfaces will be disinfected with an increased frequency throughout the day.
Employees will not be permitted to come to work if they are sick or have flu-like symptoms.
Hand sanitizer is available in lobby area.
Daily housekeeping service has been changed to a request-basis.
We have an enclosed outdoor patio available for guest enjoyment.

Temporary Changes to Our Services

Although we wish we could continue business as normal, some of our traditional amenities do not lend themselves to safe operating practices under the current restrictions.

Effective immediately we are making the follow:

• Replacing our breakfast buffet with individually wrapped breakfast items available for guests